Upon activating the Email (One Email Account and Email Forwarding) Service for your domain name, follow the steps mentioned below to manage it. 1

Adding an Email Account, Email Forwards and a Catch-All Account

1. Proceed to the Email Service interface. 2

2. Click the Manage FREE Email Service button. This will bring up the Email Management interface.

   Note

   • The Email Service will be activated, when you visit the Email Management interface for the first time.

   • You can also use the widget on the Control Panel homepage to bring up the Email Management interface:

     1. Under the Manage Free Services section, provide the domain name.

     2. Select Free Email Service from the drop-down menu.

     3. Click >>.

   • For Resellers: The Manage FREE Email Service button/Email Management interface will be displayed only if the Service belongs to a Customer directly under you. Otherwise, the below error message with be displayed:

     Attention

     You are not allowed to perform this action.

3. Here, you can proceed as explained below:

   Note

   Prior to continuing further, you need to ensure that ownership of your domain name is verified. Domain name ownership will be verified if:

   • the domain name is pointing to the required Name Servers, or

   • the necessary DNS Records have been created on the existing Name Servers of your domain name. 3

   Otherwise, the below error message with be displayed:

   Attention

   Please activate <domainame> before adding a user

   The system automatically verifies domain name ownership. If required, domain name ownership can also be verified manually as mentioned below:

   1. Click the Click here to verify >> link.

   2. Click the Verify Ownership button.

   Adding an Email Account

   1. Go to Mail -> Add User.

   2. Providing the following information and click Add User:

      • Name: Provide a First Name and Last Name for the User.

      • Desired Email Address: Provide an email address you wish to assign to this user, e.g., yourname@yourdomainname.com.

      • Alternate Email Address: Provide an alternate email address. All important communication, such as password reminders, related to the account you are creating will be sent to this address.

      • Country of User: Choose the geographical location of this user. This will assist the user in fetching emails form the email server faster.

      • Language of User: This will be the language used by us for all communications with the user.

   Once the account is created, a success page will be displayed. This page will provide details of the account that you have added, including a password that is generated for the user and server details for configuring the account in a desktop email client such as Outlook or Thunderbird. This information will automatically be emailed to the alternate email address you have provided.

   Adding an Email Forward

   1. Go to Mail -> Add Forward Only Account.

   2. Provide the following details and click Add Account:

      • When a mail arrives at: Provide an user such as sales, support, etc.

      • Forward to: Provide one or more destination email addresses, each on a separate line.

   Examples

   • You may have yourname@yourdomain.com forwarded to yourname@yahoo.com.

   • Similarly you could have a copy of emails received at sales@yourdomain.com forwarded individually to several people by specifying their email addresses on separate lines.

   Note

   If you want to forward all emails coming to any user on your domain name, you can create a Catch-All Account by following the below mentioned instructions on Adding a Catch-All Account.

   Adding a Catch-All Account

   1. Go to Mail -> Manage Catch-All.

   2. Here you have two options, for handling emails sent to any other email address on your domain name, except the ones explicitly added (in the manner mentioned above):

      • You can choose to bounce back such emails to the sender, by selecting the Bounce back to the sender radio button, or

      • forward them to another email address on your domain name. Select the Forward to the following User/Account radio button and mention the destination email address in the box provided.

   3. Click Apply.

   Examples

   • If you have set individual Email Forwards for sales and support users on yourdomain.com and want emails being sent to all other users on yourdomain.com to be bounced back to the sender, simply select the Bounce back to the sender radio button.

   • If you do not wish to create individual Forwards for each user on yourdomain.com and simply want all emails forwarded to some email address on yourdomain.com, simply select the Forward to the following User/Account radio button and specify the destination email address on yourdomain.com.

Modifying/Deleting the Email Account / Email Forwards / Catch-All Account and accessing the Email Account through Webmail / Email client

1. 1. Activating the Email Service
2. 2. Locating the Email Service interface
3. 3. Modifying the Name Servers