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Protecting a Domain Name

Domain Theft Protection feature helps ensure that your domain name remains safe from illegal domain name transfers. Enabling Theft Protection on your domain name will result in a Transfer [Away] Request for this domain name to another Registrar to fail at the Registry itself.

Note

  • This feature is not available for the following domain name extensions (Domains) on account of restrictions imposed by the Registry:

    • .EU

    • .UK

    • .NZ

    • .WEB.IN

  • If you wish to have your domain name transferred away from ABC DIGITAL WEB SOLUTIONS, LLC. for some reason, you need to first disable the Theft Protection and then place a Transfer request at the Registrar of your choice.

  • Depending upon whether the Theft Protection service is available for a domain name or not, the Order Details view of the domain name will display the Theft Protection status, under the Order Information section as:

    • Enabled: indicates that the Theft Protection service has been turned on for your domain name and any request to Transfer the domain name to another Registrar will fail.

    • Disabled: indicates that the Theft Protection service has been turned off for your domain name and your domain name can be transferred away to another Registrar.

For Customers

Follow the steps below to disable / enable Theft Protection for a domain name:

  1. Login to your Customer Control Panel. 1

  2. Search for the domain name and proceed to the Order details view. 2

    Note

    If the domain name is locked/suspended by ABC DIGITAL WEB SOLUTIONS, LLC., it needs to be first unlocked/unsuspended by ABC DIGITAL WEB SOLUTIONS, LLC. before proceeding further. In case the domain name is locked by you, the domain name can be deleted even without unlocking it.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  3. On this page, you need to click the Theft Protection link:

    • If you wish to disable Theft Protection, you need to click the Disable button.

    • If you wish to enable Theft Protection, you need to click the Enable button.

Attention

You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system):

Domain Status does not allow this operation.

In this case you are requested to contact our Support Team at http://www.abcdigital.info/index.php/page/content/action/3 to know, the reason for lock/suspension and how the lock/suspension may be removed.

For Resellers

Disabling / Enabling Theft Protection

Follow the steps below to disable / enable Theft Protection for a domain name:

  1. Login to your Reseller Control Panel. 3

  2. Search for the domain name and proceed to the Order details view. 4

    Note

    If the domain name is locked/suspended by ABC DIGITAL WEB SOLUTIONS, LLC., it needs to be first unlocked/unsuspended by ABC DIGITAL WEB SOLUTIONS, LLC. before proceeding further. In case the domain name is locked by you, Theft Protection can be disabled/enabled even without unlocking it.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  3. On this page, you need to click the Theft Protection link:

    • If you wish to disable Theft Protection, you need to click the Disable button.

    • If you wish to enable Theft Protection, you need to click the Enable button.

Attention

You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system):

Domain Status does not allow this operation.

In this case you are requested to contact our Support Team at http://www.abcdigital.info/index.php/page/content/action/3 to know, the reason for lock/suspension and how the lock/suspension may be removed.

Note

  • Theft Protection can be disabled / enabled by anyone in the entire Reseller chain.

    Examples:

    • A Customer under your Sub-Reseller registers a domain name and the Theft Protection gets enabled by default. This service can be disabled by you, your Sub-Reseller as well as the Customer.

    • Irrespective of who disabled the service, it can be enabled by you, your Sub-Reseller as well as the Customer.

    • Irrespective of who enabled the service, it can be disabled by you, your Sub-Reseller as well as the Customer.

  • Even if a domain name is Locked, Theft Protection can be disabled / enabled by anyone in the entire Reseller chain.

    Examples:

    • Theft Protection for a domain name Locked by you, may be disabled / enabled by you, your Sub-Reseller as well as the Customer.

    • A domain name Locked by your Sub-Reseller, may have the Theft Protection feature disabled / enabled by you, your Sub-Reseller as well as the end-Customer.

Locking / Unlocking a domain name

Apart from enabling Theft protection for a domain name, you may also place a Lock on it, preventing additional actions on the domain name as listed below:

  • The Contact Details and Name Servers of such a domain name can not be modified in this state.

  • A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed (also supported by Theft Protection.)

  • An internal Move of this domain name (to another Customer Account) would not be possible in this state.

  • Domain name Deletion would not be possible.

Note

  • In the case where you place a Lock on a domain name, with the exception of a transfer to another Registrar, all other above mentioned actions may be performed by you or ABC DIGITAL WEB SOLUTIONS, LLC..

    Example:

    Contact Details associated with a domain name Locked by you, may be modified by you or ABC DIGITAL WEB SOLUTIONS, LLC. but not by your Customer/Sub-Reseller.

  • It is advised that you lock a domain name only in case of some payment related issue with your Customer or if the domain name is for your own use. Otherwise, enabling Theft Protection would suffice.

  • Domain Locking differs from Theft Protection as below:

    • A domain name locked by you can only be unlocked by you or ABC DIGITAL WEB SOLUTIONS, LLC..

    • You will not be able to unlock a domain name locked by ABC DIGITAL WEB SOLUTIONS, LLC..

    • A Customer cannot unlock a domain name under any circumstance.

Follow the procedure below to Lock/Unlock domain names:

  1. Login to your Reseller Control Panel. 5

  2. Search for the domain name and proceed to the Order details view. 6

  3. Click the Lock/Unlock link.

  4. On the following page:

    • If you wish to Lock the domain name, select the check box for Locking, enter the reason for Locking and click the Update button.

    • For Unlocking, deselect the check box and click the Update button.

  1. 1. Login instructions for Customer Control Panel to enable/disable Theft protection
  2. 2. Searching and Managing Orders under Customer Control Panel to enable/disable Theft protection
  3. 3. Login instructions for Reseller Control Panel to enable/disable Theft protection
  4. 4. Searching and Managing Orders under Reseller Control Panel to enable/disable Theft protection
  5. 5. Login instructions for Reseller Control Panel for domain Locking
  6. 6. Searching and Managing Orders under Reseller Control Panel for domain Locking