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Moving or Pushing a Website Builder Package from one Customer Control Panel to another

You can move a Website Builder Order along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel. 1

  2. Search for the Web Hosting Order and proceed to the Order Details view. 2

  3. Click Move Services on the top right-hand side of the screen, to initiate the process.

  4. Here, you would have to mention the following details:

    • the Customer Username (Email Address) of the Customer account where you wish to move the Website Builder Order.

    • the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

    Note

    If you are moving the domain name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking the Sign Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the Username (Email Address) to move your domain name to the Customer Control Panel you have just created.

    Attention

    You will encounter the below error messages in case

    • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

      The Customer username and Customer ID are not of the same Customer

    • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

      Invalid Customer.

  5. Select whether you wish to retain the existing Contact Details after the domain name associated with the Website Builder Package is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

  6. Confirm that the Customer account to which you are moving this Website Builder Package, is the one you really intend to and click the Confirm button.

Note

  • If you purchased a Website Builder Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Website Builder Order to the new Customer by following the process explained above.

    Additional Information

    Moving a .EU domain name to another Customer

  • If you have purchased a Website Builder Order for a .UK domain name, then you cannot move this Order since changing the Registrant Contact constitutes changing the ownership identity of the domain name, which is a billable action.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Website Builder Order for a Third level .ME domain name, do ensure that the Customer to whom you are moving the Website Builder Order has the Default Registrant Contact as a Montenegrin individual or entity.

  • Since move operation is currently not supported for .ASIA domain names, you would not be able to move any Website Builder Order associated with them.

  • When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your Website Builder Order associated with a .TEL domain name involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.

    Additional Information

    Updating the email address associated with a .TEL Hosting Control Panel

  • If moving of your Website Builder Order associated with a .NZ domain name involves change of the Registrant Contact, a new Unique Domain Authentication ID (UDAI) will be generated for the domain name.

    Additional Information

    Locating and modifying the UDAI for your .NZ domain name

Attention

You may encounter an error while attempting to Move Services for a Website Builder Order, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example: you have purchased Website Builder for yourdomainname.com through your Customer Control Panel with ABC DIGITAL WEB SOLUTIONS, LLC. and have purchased Email Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Website Builder Package is being moved) has not signed for the Website Builder Service:

    Reseller has not signedup for this Product - Website Builder. So, we can't complete your request

    In this case, the [new] Reseller need to sign up for the Website Builder Service before the Website Builder Package can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a Website Builder Package to a deleted Customer's account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. Inorder to essentially Move / Push this Website Builder Package away from the current Customer, you will have to add / create the new Customer account.

  1. 1. Login instructions
  2. 2. Instructions for Searching and Managing Orders